Our service
Access and Inclusion
Last updated: September 2026
Pepi's Concierge welcomes passengers with different mobility, accessibility and travel requirements. We aim to provide a comfortable and respectful experience wherever reasonably possible.
Pepi's Concierge is a premium private chauffeur and passenger transport service operating across Sydney and New South Wales in Mercedes-Benz V-Class vehicles.
Accessibility requirements vary from passenger to passenger. We welcome you to discuss your individual journey requirements with our team. We can provide information about our vehicles and discuss reasonable assistance that may be available for your journey.
Planning Your Journey
If you have mobility, accessibility or other travel requirements, you are welcome to contact us before travelling. Advance notice is not required, but it helps us explain the vehicle configuration, understand the requirements of your journey and consider what assistance may reasonably be available.
You do not need to disclose a disability. Please share only the information you are comfortable providing. Practical details such as passenger numbers, luggage, and the dimensions of any mobility equipment can help us consider what may be possible for a particular journey.
Our Vehicles
Our current Mercedes-Benz V-Class vehicles use conventional passenger seating. They are not purpose-built wheelchair-accessible vehicles.
The vehicles currently have the following physical characteristics:
- they do not have wheelchair ramps or lifts
- they do not have wheelchair restraint systems
- they cannot transport a passenger while that passenger remains seated in a wheelchair
- they may be able to carry foldable wheelchairs, walking frames and similar mobility equipment, depending on equipment dimensions, passenger numbers, luggage and available storage capacity
These points describe the physical configuration of the vehicles. They are not restrictions placed on particular groups of people. Vehicle configuration and available storage can vary by journey, and suitability is considered for each booking.
How We May Assist
Depending on the journey and individual circumstances, Pepi's Concierge may be able to assist with:
- additional time for boarding and exiting
- suitable pickup and drop-off arrangements
- reasonable assistance with luggage
- reasonable assistance with storing mobility aids
- passengers travelling with support persons or companions
- accommodating foldable mobility equipment where vehicle space permits
- discussing other reasonable adjustments before travel
If an assistance animal will be travelling, you are welcome to let us know when planning your journey so we can take this into account.
We cannot guarantee that every request can be accommodated. Any arrangements will depend on the requirements of the journey, the physical capabilities of the vehicle and safe operation of the service. Relevant factors may include the physical configuration and capacity of the vehicle, the passenger’s requirements, mobility equipment dimensions, luggage, passenger numbers, the nature of the journey and the need to operate the service safely.
Discuss Your Journey Requirements
If you have mobility, accessibility or other travel requirements, please contact Pepi’s Concierge. Our team can explain our vehicle configuration and discuss any reasonable assistance that may be available for your journey.
Email bookings@pepisconcierge.au or visit our Contact page. We aim to reply within one business day.
This page is general information about our current vehicles and the types of assistance that may be available. It does not replace a conversation about your individual journey. Nothing on this page is intended to exclude, restrict or modify any rights or remedies that cannot be excluded under Australian law, including the Australian Consumer Law and applicable anti-discrimination legislation.